Privacy Policy

Who we are

At SoftPlus Limited, accessible from https://softplusltd.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by SoftPlus Limited and how we use it.

At SoftPlus Limited, we are committed to protecting your privacy and to developing technology that gives you the most powerful and secure online experience. You can navigate through most of our site without giving us any information about yourself. But sometimes we do need information to provide services that you request, this privacy statement explains data collection and use practices of SoftPlus Limited. Please read the complete privacy statement.

Topics:

What data we collect?

In SoftPlus Limited we will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are registering before entering a contest, signing up for an event or services, or when purchasing and registering SoftPlus Limited products. Personal information collected by SoftPlus Limited often is limited to: Name, e-mail address, Phone number, Language, City, Country or location, Street Address, …etc. But may include other information when needed to provide a service you requested.

How do we collect your data?

You directly provide SoftPlus Limited with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.

Log Files

SoftPlus Limited follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

How will we use your data?

SoftPlus Limited collects your data for the following purposes:

• Process your order and manage your account.
• Make the site easier for you to use by not making you enter your personal information more than once.
• Deliver services that you request or purchase.
• Help you quickly find software, services or information on SoftPlus Limited website.
• Help us create and publish content most relevant to you.
• Alert you to product upgrades, special offers, updated information and other new services from SoftPlus Limited.
• Email you with special offers on other products and services we think you might like.

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

When SoftPlus Limited processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

We also use Google Analytics on our website to measure user interactions, provide & protect the security of the service, and give a sense of where in the world our users come from, site personalization & advertising purposes. For more information on how Google Analytics Collect & Process data, please see: Google’s Privacy & Terms

SoftPlus Limited may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on SoftPlus Limited or the site; (b) protect and defend the rights or property of SoftPlus Limited, or (c) act in urgent circumstances to protect the personal safety of users of SoftPlus Limited, its Web sites, or the public.

How do we store your data?

Your information may be stored and processed in Sudan and/or the EU or any other country in which Soft Plus Limited or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

What are your data protection rights?

SoftPlus Limited would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request SoftPlus Limited for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that SoftPlus Limited correct any information you believe is inaccurate. You also have the right to request SoftPlus Limited to complete the information you believe is incomplete.

The right to erasure – You have the right to request that SoftPlus Limited erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that SoftPlus Limited restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to SoftPlus Limited processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that SoftPlus Limited transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: privacy@softplusltd.com

Call us at: +249 183793175

Or write to us:

SoftPlus Company Limited,
King AbdulAziz street Alamarat,
IDC Building, 5th floor,
Postal Code: 11123

Protection of Children’s Personal Information

SoftPlus Limited site does not publish content that is targeted to children and does not knowingly collect any Personal Identifiable Information from children under the age of 13. However, If you think that your child provided this kind of information on our website or you are concerned about your children providing SoftPlus Limited any personal information without your consent, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records. Please email our Privacy Section: privacy@softplusltd.com

Security of your Personal Information

SoftPlus Limited strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Your personal information is never shared outside the organization without your permission, except under conditions explained above. Inside the organization, data is stored in password-controlled databases with limited access.

You also have a significant role in protecting your information. No one can see or edit your personal information except you.

What are Cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit All About Cookies

How do we use cookies?

SoftPlus Limited uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in,
• Understanding how you use our website,
• Personalization of Advertising,
• Region specific personalizations,
• Compile aggregated Statistics about our site usage.

What types of cookies do we use?

Like any other website, SoftPlus Limited uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

There are a number of different types of cookies, however, our website uses:

Functionality – SoftPlus Limited uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – SoftPlus Limited uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. SoftPlus Limited sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage your cookies?

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

SoftPlus Limited website contains links to other websites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

What data breach procedures we have in place?

A data breach is a security incident involving unauthorized access to sensitive, protected or confidential data, either intentionally or unintentionally.

We protect customer data with the following site features:

• We are entirely using SSL/HTTPS throughout all our sites. This encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorization.
• Databases are sanitized (actual user personal details are removed) before deploying to development or testing environment.

In case of a data breach, System administrators will immediately go through affected users and will attempt to reset passwords if needed after informing the user.

Changes to our privacy policy?

SoftPlus Limited keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on the 2nd of January 2021.

How to contact us?

If you have any questions about SoftPlus Limited privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: privacy@softplusltd.com

Call us at: +249 183793175

Or write to us:

SoftPlus Company Limited,
King AbdulAziz st.,
IDC Building, 5th floor,
Post Code: 11123

How to contact the appropriate authorities?

Should you wish to report a complaint or if you feel that SoftPlus Limited has not addressed your concern in a satisfactory manner, you may contact the Telecommunications and Post Regulatory Authority

Email: itisalat@tpra.gov.sd

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